I’ve been a fan of Hot n Juicy for years now but I must say at this particular location the service has declined MAJORLY. I came to dine in with a friend and family on 5/30/23 our server was nancy. She was nice but honestly so forgetful. It looks like she was entering everything on her ipad but our orders were missing our add-ons once they arrived. Our rice got to the table immediately but our food took long than expected. As we had hungry kids with us, they began to eat just the rice. Their food was the last to hit the table which was 40 minutes after ordering and it was just chicken and fries. Once the others started to get our food we noticed things were missing like the eggs or potatoes we all added on, the server realizes she forgot and goes “did i hear you guys wanted to add on some stuff, i can put it in for you” as if we didn’t already order it 20 minutes ago.. in between all the food being delivered we were trying to get someones attention for gloves, straws and other things that were never dropped off.. another staff member with curly hair put her finger up and said “one minute” and we watched her go to the register and have a personal conversation with her coworkers (she obviously didn’t care to help). Then we tried to get another servers attention while passing our table (she looked of the asian ethnicity with glasses and black hair) she decided to make direct contact with us and ignored us! Extremely rude!! Wish i could’ve gotten all of their names but i realized the whole staff that afternoon was unprofessional and lacked majorly on guest service. While we’re almost done with our food, we were still waiting on the kids food the server kept asking is that all we are missing? As if she forgot to even put it in. I then tried asking for a refill for the kids drinks and the server kept saying we can get them to go. So we just gave up and asked for the check. We felt so unwelcome and rushed there! Do your self a favor and go to another location. Their service is way better!!