Very friendly and helpful people here. Many similar shops and even my dealership were quite rude and unhelpful before they even saw my vehicle. These gentlemen were polite, patient with me and efficient. I can’t ask for more! Will be going back to them should my car give me any trouble

Beautiful room, very clean restrooms, delicious food and convenient phone chargers located everywhere!

I stopped in the day after the grand opening to redeem my complimentary burger I got for being a member of their loyalty club. There was a wait to get a machine, which I always find bizarre! I found an empty spot at the bar and ordered while waiting for one to open up. I had the Fat Boy burger, with bacon, cheddar, avocado and fries. I ordered it medium rare and it came mostly rare. The bottom of the bun was close to burnt too. Since I was in a hurry and it didn’t taste awful, I didn’t send it back. I did mention to one of the employees at the bar that the bun was burnt, and she looked at it and confirmed. I received no offer to send it back or an apology. Not a good sign for a new business! The employees were friendly overall. I had a draft beer, a Stone pale ale, which is a quality choice to have on draft. If you’re a gamer, they offer $10 in play after playing $20 for joining the slot club. I not only got that $10 but $5 for the instant bonus game (Lotto Bucks) and another $10 for I have no idea what. For my $20 buy in, I got an extra $25 in free play. Not bad! A guy next to me hit $500 playing video poker. Too many people were smoking, and yes that is to be expected. The price you pay for free food! I didn’t see any advertising for their loyalty card, although there may have been something on the happy hour menu- I didn’t look at that. The parking was pretty messy as most spaces were full and I didn’t want to explore the underground parking that signs around the business were pointing to.

They don’t honor refill discounts here. Apparently it’s at the manager’s discretion. Let me explain why this irritates me so. Throughout the day, I’m in all different parts of Las Vegas. One of Starbucks’ great competitive differentiators for me is that they are everywhere and I can get my iced tea refills throughout the day with a refill discount. (I usually grab a breakfast sandwich too.) This keeps me a brand loyal customer. I can only deduct that this manager is desperate to increase revenue in any way that can be had. I politely walked out without completing my order. I will take this location off of my route.

I would leave 0 stars but it’s not an option. This rating if for this location. This location is my go to spot as it’s a close distance for me…tonight I didmt want to cook so o decided to hit up my go to spot. Capriottis is an amazing sandwich shop that is definitely worth becoming a regular at. I love the philly cheesesteak, it’s basically all I get at capriottis. Unfortunately, Just not this location anymore though. I have been a consistent regular to this location for the past 4 Years. I have Always ordered my philly the same exact way, always. Never failed to give me a very satisfied stomach.Nowadays though, not so much. Supposedly they’re under new management. Still does not make up for lack of customer service, honoring store hours, and keeping a consistent product. A year or so ago, i ordered a philly as usual and when i got home (2 mins away) the sandwich was so oily the bag was drenched as well as the 3 layers of paper they wrapped it in. I opened the sandwich an the bread was like soup.. I called to complain an with out question they corrected it an gave me a credit for a new sandwich. So I keep returning, havent had a problem since. Then.Tonight, a year or so later. It happens again. I call and I explain the condition of the sandwich. So Oily! The employee says he will talk to the employee who made it.. comes back an tells me he didnt do anything wrong or add more oil so they cant be wrong…. I guess me calling is just saying I’m lonely an wanted to talk to someone. Why would I lie about this? I just want to eat a properly great capriotti sandwich. I’m a regular of 4 years, I enjoy the sandwiches always. When cooked correctly. The employee then tells me I cam bring back the sandwich and receipt any other day this coming week and his manager will look at it and help however he sees fit.A complete and utterly ridiculous request. Just own up and right your wrong and take care of your customers, especially regulars. I most likely have just gave up my residency as a regular to this location. Let you know if I ever try this location again. May take months.TRY CAPRIOTTIS, JUST NOT THIS LOCATION! Lack of customer service and rarely honors hours posted on door. (See previous review) Maybe it could just be the night crew??? Who knows? Still not an excuse. . Maybe I’ll compare to the day crew one of these days.