Dr. Amel Youssef – Vision NV

Took me in right away, very helpful. Scheduled my annual exam and cleaned my current glasses! Happy to have stumbled on this place while shopping ! Right Next to Nike.

I’ve been waiting for my contacts for 2 months now and barely any updates of already paid. Not even the respect of notifying via email, voice-mail, and or text would have suffice. However I’ve been calling every other week to get updates. Very unprofessional.

As a long time client  I was accustomed to a certain standard of care but the most recent visit left me feeling it was less.  I did not receive the customary vision screening (the goggles placed over your eyes ) but relied upon a machine estimate; photographs of my eyes were taken but no personal review ; and I don’t receive the same contact lenses due to insurance.       Unfortunately , my rating is based on an average but I will find a new provider because the personal interaction is now a franchised feeling .       It seems the quality of medical care is less and it’s case by case.  Try it out and post reviews so the average actually shows what’s going on.

I made an appointment with this practice after finding out that my usual (amazing) eye doctor did not accept my new insurance. I called first and verified that my insurance was accepted here, which they told me it was. The day of my appointment, I went to the practice and was told, after filling out all of my paperwork that my insurance wasn’t accepted. Mind you, I have a very common eye insurance. I guess it was just this particular plan that is special. The ironic thing is, when I called to schedule I gave them my member ID so that they could confirm it was accepted! The practice is very cramped, with no real waiting area. There is no organization and the office staff is super condescending and unpleasant to deal with. I didn’t realize at the time, but the person that was trying to make numbers that didn’t add up add up was the eye doctor. She was essentially trying to tell me that by paying more as a cash pay patient I would be saving money. This doesn’t make sense right? In reality me cash paying is more expensive for me and more of a profit for their practice. I agreed to do an exam because my current prescription was giving me a lot of problems. I paid almost $200; it was the single biggest waste of money I have ever spent. My “prescription” was generated with a computer. The doctor hardly confirmed it and told me it was accurate because this technology was the best. I picked out a frame in her office which would have cost me almost $900. I went to LensCrafters in fashion show (where my plan was accepted) and got a Gucci frame, Tom Ford Frame, and new polarized prescription Ray-Bans with lenses for $860 after tax! I also paid for a contact fitting. The office staff had me pay for everything before even seeing the provider. Then after my session with the provider they told me they don’t have contacts to do the fitting with. So now almost 2 months later I still haven’t received this contact fitting that I ALREADY paid for. To top everything off, after getting my new lenses the prescription was garbage. I went to ANOTHER provider and they told me that the prescription Amel gave me seemed like it was very out of range. I was also told my contact prescription was finalized even though I’d never gotten the fitting I paid for! I didn’t even bother going back to her for a correction because her practice was that unpleasant. Don’t waste your time or money here. It looks way nicer than it is. I will be fighting to get my money back.

Picked up my glasses. They have a great luxury selection of frames. Dr. Amel and her team are the best!

This operation is very poorly run.  Less than 48 hour notice of cancellation of an appointment that had been scheduled for 12 months because the doctor had to ‘open another location’.  Was offered rescheduling ‘whenever’ it worked for me.  Rescheduled and NO ONE was at the store in downtown Summerlin for my rescheduled appointment.  A person showed up 20 minutes after my scheduled appointment to open the store – and said she was ‘just helping out’ and she didn’t know about my appointment.  So disrespectful of my time and the response was ‘not my fault’ and ‘nothing I can do.’  Well perhaps a she could have checked the schedule and been there for my appointment or at least open the store on time.  This is one of the most expensive places in town to get an eye exam and glasses.  High price clearly does not mean quality service.  ANYWHERE else would be my recommendation if you value your time and good service.  Instead of opening more locations, perhaps ensuring the current locations can handle your patients would be a better plan.

We brought our 12 and 11 year old boys here for their first contact lens exams, fittings, and trainings. We were absolutely blown away by the level of service from the entire team – they were all so helpful and patient. We’re grateful that they made this a fun and exciting experience for our boys and will absolutely be back when it’s time for new glasses and contacts.

First of all, trusting a mall optometrist is not something I was comfortable with in the first place. The shop itself is a little uppity and overly pretentious, even by Summerlin standards. Walking in, you already know it’s gonna be outrageously marked up prices. My experience here was pretty sub standard for an optometry appointment. As a new patient, customer service was ok, I filled out all the paperwork at their counter and had the usual pre-exam tests with the assistant. I didn’t appreciate being talked into all the “extras” that my insurance didn’t cover, very awkward. I  specifically wanted both a contact lens exam AND an eyeglasses prescription, as I have been getting both for several years. When I saw the optometrist, she used an eye scan technology that is supposed to be the latest and most accurate way to gauge a prescription. I just had to trust that a 30 second scan of my eye would yield a precise result. I felt that my eyes had changed for the worse (slightly) from my current prescription, and I knew that my current contacts and glasses were not as good/clear as they could be. I expected a “stronger” prescription. She was VERY adamant that I get hard lenses rather than the soft lenses I am accustomed to. I thought that was what the prescription was for: hard lenses. I didn’t have her send to the lab as her pricing was way more than usual. I had to call and get a copy of my prescription emailed to me, I did not leave the shop with a copy of it for my records. From other reviews, it sounds like that is normal practice here.Having had both (soft) contacts and glasses made at a different shop, using Amel’s prescriptions, both the contacts and glasses didn’t feel like they improved my vision, but were seemingly the same as my old prescription/slightly worse. Not clear and crisp, but pretty much exactly the slightly fuzzy vision I came in with hoping to improve. Very infuriating. I wound up making an appointment at another optometry office that got it right the first time, but the out of pocket cost of a 2nd appointment elsewhere and having new lenses made only a week later was disappointing. Needless to say, I won’t be trusting Amel with any further eye care. If a prescription isn’t accurate the first time, and I have to pay out of pocket elsewhere to get it right, something here is WRONG. Won’t be back. No thank you.

I was very blessed to go to this place for my first eye consultation. This establishment is very professional and friendly. More than anything I appreciate how honest they were and they didn’t try to sell me or charge anything extra. They told me that my eyes are good and I don’t need anything at this moment. When does that ever happen? I love you guys! Thank you

Dr. Amel and her staff are wonderful. I have referred my whole family to her office and now we all share the same eye doctor. She has the latest and most exclusive optical technology. I recommend Vision by Amel 100%!!!